Terms and Conditions for Sylvi

1. Introduction

Welcome to Sylvi! These Terms and Conditions ("Terms") govern your use of our mobile application, Sylvi (the "App"), which offers language learning services through AI chatbots, custom lessons, social chat, and news reading. By accessing or using the App, you agree to be bound by these Terms.

2. User Registration

To use the App, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3. Subscription Plans

  • Free Trial: New users will be prompted to start a 7-day free trial upon entering the App. The free trial provides access to all features of the App. You may cancel the free trial at any time before the 7 days are up. If you do not cancel within this period, you will be automatically billed for a monthly Sylvi subscription.

  • Sylvi Lite: Includes reading and writing practice only.

  • Sylvi Pro: Includes all features of Sylvi Lite plus speaking and listening practice.

Subscriptions are charged on a monthly basis. Payment will be processed through Apple's In-App Purchase system for iOS apps or Google Play Billing for Android apps. Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the end of the current period.

4. Automatic Renewal and Cancellation Policies

  • Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle. You will be charged monthly based on the plan you selected (Sylvi Lite or Sylvi Pro).

  • Cancellation: You may cancel your subscription at any time through the App's settings or by contacting our support team. Cancellations will take effect at the end of the current billing cycle, and you will not receive a refund for any unused portion of the subscription period.

5. User Conduct

You agree to use the App only for lawful purposes and in a manner that does not infringe the rights of others. Prohibited activities include, but are not limited to, harassment, spamming, and the dissemination of inappropriate or offensive content.

6. Intellectual Property

All content and materials available on the App, including text, graphics, logos, and software, are the property of Sylvi or its licensors. You may not reproduce, distribute, or create derivative works from any content on the App without our express written permission.

7. Data Privacy

We collect and use your personal data in accordance with our Privacy Policy. By using the App, you consent to our data practices, including the collection, use, and sharing of your data. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8. Fees and Payments

Subscription fees are outlined on the App and are subject to change. All fees are non-refundable except as required by law. If you dispute any charges, please contact us within 30 days of the charge.

9. Limitation of Liability

To the fullest extent permitted by law, Sylvi is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the App.

10. Dispute Resolution

Any disputes arising under these Terms shall be governed by the laws of England. You agree to resolve any disputes through binding arbitration in England, rather than in court.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on the App. Your continued use of the App after any changes constitutes your acceptance of the new Terms.

12. Community guidelines

Be Respectful: Treat all users with kindness and respect, regardless of their language level or background.

  1. Be Respectful: Treat all users with kindness and respect, regardless of their language level or background.

  2. Stay on Topic: Focus on language learning. Avoid discussing sensitive topics like politics or religion.

  3. No Personal Information: Don't share or ask for personal details like full names, addresses, or phone numbers.

  4. Keep it Clean: Use appropriate language. No profanity, explicit content, or offensive remarks.

  5. No Harassment: Bullying, discrimination, or any form of harassment is strictly prohibited.

  6. Practice Safety: Never agree to meet other users in person or move conversations to other platforms.

  7. Report Issues: If you encounter any problematic behavior, report it immediately to support@sylvi.ai

  8. Be Patient: Remember that users are learning. Be understanding of language mistakes and different cultural perspectives.

  9. Have Fun: Enjoy the process of learning and connecting with others!

Remember: Violation of these guidelines may result in temporary or permanent suspension from the chat feature.

13. Contact Us

For any questions or concerns regarding these Terms, please contact us at: support@sylvi.ai.